Privacy Policy

Introduction

This privacy policy establishes how the Dripclub uses and protects any information that you give when you use this website. This policy relates to all products and services offered by Dripclub, its related entities and franchise clinics (Dripclub Group of Companies).

The Dripclub is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Dripclub may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We comply with the Privacy Act 1988 (Cth) (Privacy Act), and we recognise that individuals have a right to control how their personal information is handled.

By using our website, services, or by providing any personal information to us, you consent to our collection, holding, use and disclosure of your personal information, as set out in this Privacy Policy.

What information do we collect?

We may collect the following information:

Name and date of birth
Contact information including email address, mobile phone number, and your emergency contact details
Demographic information such as address, postcode, preferences and interests
Sensitive medical information relevant to the services being provided by Dripclub (not limited to medications, allergies, medical conditions, diseases)
Treatment details including before and after images
Personal information captured on our CCTV
Payment information (credit cards or bank account details) and payment histories
Other relevant treatment information and information for surveys and/or offers

You are not obligated to provide your personal information to us, however in some instances, if you do not provide your personal information, we may be unable to provide services or products to you.

We may also collect information relating to your access and use of our website including social media accounts, apps, IP address, type of device, time and date of access, location data, browser information, website pages visited and other website related data.

What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Providing personal and medical treatments
Internal record keeping
with your consent, publish before and after treatment images to our website or social platforms
We may use the information to improve our products and services
comply with legal and regulatory requirements, carry out internal audits or investigations, prevent fraud or unlawful activities, or ensure the safety of our guests and staff
provide information for our Medical Prescribers and Practitioners to provide you with consultations and treatments, as well as post care treatment and consultations
We may periodically send promotional emails/text messages about new products, special offers or other information which we think you may find interesting using the email address/mobile phone which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

We may share information within our group of companies to provide you with continuity of care and guest experience.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We may hold your personal information in hard copy and electronically, on our Australian soil cloud servers, and that of our service providers.

Access to, and amendment of your personal information

You have the right to access personal information that we hold about you. To ensure the information we hold about you is correct, we may ask you to update this at your visits to our locations. Should you wish to request a copy of any personal information, please direct your enquiry to bestlife@thedripclub.com.au.

We may charge a reasonable fee for retrieving your personal information, in which case we will inform you of the fee before proceeding. We may decline a request in accordance with law (if applicable). If we decline a request we will aim to provide an explanation for our decision.

Links to external websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you are not satisfied with the result of your complaint to us, you can refer your complaint to:

Office of the Australian Information Commissioner

1300 363 992
GPO Box 5218, Sydney NSW 2001
www.oaic.gov.au